The Vacuum


In a Vacuum, there is no friction – ideas fly.

Our brand-first approach ensures that every decision along a project timeline is made with your business in mind. It’s an open, collaborative method that allows for all the benefits of an in-house team while introducing the talents and experience of an external agency.
We’re an attentive and responsive full-service team, enabling a clear flow of communication between all stakeholders. We produce creative, thoughtful work that reflects the key messages of your brand and delivers long-lasting, measurable results to help grow your business.
On all projects, large or small, we strive to create a place of opportunity: free of constraints and full of potential. A Vacuum, you might say.

Creative Strategy

  • Identity Exploration Workshops
  • Target Market/Persona Development
  • Competitive Analysis
  • Key Messages
  • Campaign Concepting
  • Marketing Plan development
  • Product Launch strategy and execution


  • Naming
  • Logo & Identity
  • Brand Guidelines
  • Copy voice & tone
  • Custom illustration
  • Visual design

Digital Products

  • Large-scale application development and management
  • Microservice Architecture
  • AWS Infrastructure Management
  • Component Library development
  • Continuous Integration / Continuous Deployment pipelines
  • User management systems (with product authorization)
  • iOS native application development
  • Android / iOS React Native application development

User Experience (UX)

  • UX Strategy
  • User Research
  • Stakeholder Interviews
  • Usability Testing & Auditing
  • Information Architecture & Content Strategy
  • Experience Design (flows, wires, etc.)
  • Service Design
  • Conversion Centred Design
  • User / Human-Centred Design

Web Design

  • UX Strategy
  • Experience Design
  • User Interface (UI) Design
  • Interactive Design & Web Animation
  • Responsive, mobile-first design, accessible
  • Custom email templates
  • Prototyping

Web Development

  • CMS Integrations
  • Web Applications
  • Complex API Integrations
  • Ongoing Maintenance & System Upgrades
  • Hosting & Domain Management
  • Analytics & Reporting
  • Custom Booking Integration (Rezdy, FareHarbour, Flybook, Resmark)


  • Integration with Web, CRM, POP
  • Web Design and Development
  • eComm-focused UX Design
  • Experience with WooCommerce, Shopify


  • Copywriting
  • Social Strategy
  • Social Content Development
  • Photo and Video Production Management
  • Live Action Directing
  • Cinematography
  • Editing
  • Motion Graphics, 3D & Animation
"Vacuum presented us a tight, integrated seasonal strategy that, frankly, blew us away in its scope, covering not only what we expected, but enlightened us on new ways to reach the consumer. It was inspiring to be shown not just creative messaging, but also how to creatively deliver that message in ways that we would never have thought of. Vacuum knows how to think!"

Tom Duguid, Creative Director, Arc'teryx

"Vacuum has it dialed, from big idea creative to fine detail development. They’re talented, passionate, friendly Canucks. I’ve been working with them for over a decade, and that should say it all right there."

Tim Rosa, CMO, Fitbit

Some friends we've made along the way

Let’s make something rad together